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Home Job Openings Sales Support Associate

Sales Support Associate

Job Brief

Have you ever considered working for an innovative company where the customer is the focus of everything they do? We are looking for a full-time Sales Support Associate to provide support to members of our sales team. Support includes but is not limited to quoting customers; order processing; customer interaction; order management and other duties that assist in the timely and accurate processing of orders and an excellent experience for our customers.  This position requires strong communication skills and proactive problem resolution to support sales team members, customer orders, inquiries, and other related matters.

Responsibilities

  • Provide support and communication to remote sales team, inside sales team, and/or to customers as needed
  • Assist the remote sales team with quoting customers and processing orders
  • Handle incoming phone calls and e-mails from customers and provide requested information
  • Answer customer questions regarding topics such as availability, delivery, back-orders, returns, credits and orders 
  • Monitor scheduled shipping dates to ensure timely delivery
  • Relay customer complaints and/or concerns to others on the sales team and assist with investigating and resolving issues
  • Escalate larger concerns to more experienced sales team members for resolution
  • Perform data entry with entering orders into the system
  • Distribute product PDF’s & specifications for Account Managers (AMs) and customers 
  • Assist in product sourcing for AMs
  • Assist in the Return Merchandise Authorization (RMA) process
  • Assist in Salesforce.com (SFDC) support and data entry

Required Skills

  • Ability to key data accurately and quickly
  • Proficiency with Microsoft Office products including Outlook, Word, and Excel
  • Ability to communicate professionally, clearly, and effectively in English, in speech and writing
  • Strong organizational, project management, problem solving and prioritization skills
  • Ability to anticipate needs of sales team members and customers and proactively solve problems
  • Ability to work independently to accomplish tasks, while also having strong interpersonal skills
  • Resourcefulness to meet tight deadlines and flexibility with fluctuating priorities
  • Must possess a positive demeanor and maintain positive interactions with all internal and external customers
  • Ability to perform the essential functions and physical demands of the position with or without accommodation

Preferred Experience

  • Three years experience in customer service, business support or other professional support position
  • Knowledge of Salesforce.com or another sales management tool
  • Knowledge of Sage ERP or other accounting system
  • Knowledge of Lynn Electronics product line
  • High school diploma or equivalent required

Benefits

  • Health, Dental, and Vision Coverage
  • Life & Disability Insurance
  • 401k
  • PTO
Job Category: Sales
Job Type: Full Time
Job Location: Springboro

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