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Account Manager

Job Brief

Have you ever considered working for an innovative company where the customer is the focus of everything they do? We are looking for a full-time Account Manager to meet or exceed sales quotas by selling products to assigned accounts.  This position is responsible for growing the revenue with current accounts. This position is also responsible for managing existing and developing new relationships within assigned accounts including, but not limited to, quoting, customer service, order entry, and sales support.

Responsibilities

  • Establish and maintain positive and proactive relationships through outbound phone calls, email, and frequent contact with distribution sales representatives/management to maintain current service revenue streams and generate new revenue streams
  • Meet or exceed assigned sales budget for assigned accounts
  • Work with sales team to develop and distribute accurate and competitive quotes that meet the margin requirement of the business
  • Keep current with company products and new product release information including sales materials, pricing, discount structures, product roadmaps, features, applications, competition (disseminate to partners as appropriate)
  • Recommend products that are the best solution to fit customer lead times and budget
  • Answer customer questions regarding products and orders
  • Provide accurate information to sales team for order processing
  • Prospect, qualify, forecast and close multiple opportunities in parallel, while maintaining and growing ongoing channel partner relationships
  • Support sales managers as directed with all aspects of distribution/value-added reseller relationships and sales cycles including but not limited to channel partner recruitment, price negotiation, and pipeline management
  • Utilize Salesforce.com as dictated by company process and for tracking all sales related activity
  • Handle incoming phone calls and e-mails from customers and provide requested information
  • Investigate customer complaints or concerns and resolve issues

Required Skills

  • Proficiency with Microsoft Office products including Outlook, Word, and Excel
  • Ability to communicate professionally, clearly, and effectively in English, in speech and writing
  • Strong organizational, project management, problem solving and prioritization skills
  • Ability to anticipate needs of sales team members and customers and proactively solve problems
  • Ability to work independently to accomplish tasks, while also having strong interpersonal skills
  • Resourcefulness to meet tight deadlines and flexibility with fluctuating priorities
  • Must possess a positive demeanor and maintain positive interactions with all internal and external customers
  • Ability to perform the essential functions and physical demands of the position with or without accommodation

Preferred Experience

  • Two years of experience in customer relationship management or sales
  • Knowledge of Salesforce.com or another sales management tool
  • Knowledge of Sage ERP or other accounting system
  • Knowledge of cable assembly products
  • High school diploma or equivalent required

Benefits

  • Health, Dental, and Vision Coverage
  • Life & Disability Insurance
  • 401k
  • PTO
Job Category: Sales
Job Type: Full Time
Job Location: Springboro

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