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Common purchase queries answered
Orders and Shipping
We sell primarily through our distribution partners. Contact us at (888) 235-2097 and we will provide a quote right away and get your order started with a trusted partner near you.
Some users know exactly what they need and do not need the help of a trusted partner. If that’s you, contact us at (888) 235-2097 and we’ll get your order started here at TCS.
We ship all stocked items ordered by 4pm EST the same day from our warehouse in Springboro, Ohio. Orders received after 4 pm ship the next business day. Orders are shipped UPS Ground and take 1 – 4 days for delivery.
Contact us at (888) 235-2097 or email@example.com and provide the correct shipping address. Be sure to contact us before 4 pm EST to make changes. Orders leave our warehouse soon after 4 pm.
After your order ships you will receive an email including a UPS tracking number.
If you pay with a credit card, your details are not stored in our system. Our payment gateway processor safely stores your customer profile information. No one on our team has access to your card details.
If you order frequently from us you may qualify for Net30 Payment Terms. Check with our team at (888) 235-2097 for more details.
If you are a reseller or a tax-exempt business we do not charge sales tax. If you are the end user, we are required to remit sales taxes for your order and therefore do charge sales tax accordingly.
Yes, we ship all over the world. Contact us at (888) 235-2097 to learn more about shipping outside the U.S.
Probably. Most orders will ship at the same time, and in one package depending on the number of items you ordered and the stock availability.
If you need to swap an item
Returns and Exchanges
You may return most new, unopened items within 30 days of delivery for a full refund minus the shipping costs. Custom made items and medical products are non-returnable and we do not offer refunds. If you received a damaged or defective item, we’ll ship you a replacement of the exact item and of course, we’ll pay the shipping costs. Simply contact us at (888) 235-2097 to submit a request for a Return Merchant Authorization number (RMA), ship the item to us and we will repair or replace the defective item.
If you are receiving a refund you can expect it within four weeks, however, in many cases, you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How embarrassing. That almost never happens and we’ll ship out the correct product immediately. Contact us (888) 235-2097 and we’ll ship you the correct products and get you a shipping label to return the products we shipped in error.
Yikes, we’re sorry to hear that. Don’t worry, we’ll get another order sent out for the products that were damaged. Contact us at (888) 235-2097 to get the RMA process started.
Please send your return items to:
Returns Department/RMA #
Total Cable Solutions
475 Victory Dr
Springboro, Ohio 45066
Once we receive the item(s), we’ll issue a refund to your original payment method.
Contact us at (888) 235-2097 or firstname.lastname@example.org and a friendly, expert right here in the U.S. will assist you.
Contact us at (888) 235-2097 and give us the correct shipping address. Orders ship the same day from our warehouse soon after 4 pm so be sure to contact us as soon as possible.
Yes of course. Contact us at (888) 235-2097 before 4 pm EST to make changes to your order. Orders ship the same day from our warehouse soon after 4 pm so be sure to contact us as soon as possible.
Of course. Contact us at (888) 235-2097 to place your order and we’ll give you an estimate on when your order will ship.